At American Airlines (AA), the regions of Mexico, the Caribbean and Latin America are important parts of their overall routing network. AA flies to 81 destinations throughout these regions including 20 destinations in Mexico, 10 in Central America, 21 in South America and 30 in the Caribbean. Many members of the staff speak Spanish as well. During the busy travel season, flight delays and cancellations can be high.
Follow these tips from AA’s spokesperson Dori Alvarez to make your travel as smooth, safe and hassle-free as possible:
Don’t hesitate to ask for it. Always keep an open dialogue and don’t be afraid to ask the attendants or agents on board if you need anything. They are there to make your flight as comfortable as possible.
In this age of connectivity, AA is using technology in order to make your travel experience more enjoyable. AA apps can be used for checking flight status and looking up gate numbers and statuses of flights. In some instances, you can even use electronic boarding passes. Check out www.aa.com in Spanish, if you prefer. AA also has a Facebook page and Twitter feed in Spanish and Portuguese.
If traveling with kids, prepare them. If this is their first time flying, talk to them before-hand so they know what to expect at the boarding gate and on the airplane. Pack accordingly with enough food that they like to eat and games to keep them entertained. AA is a cashless airline so make sure you give your child a credit card on domestic flights if they are traveling as an unaccompanied minor.
First of its kind check-in at O’Hare
In an effort to improve service to its membership customers, American Airlines recently opened a flagship check-in point at the O’Hare airport. Chicago is the fourth city to provide this premium service where American Airline members have quick access to their boarding passes, as well as quick luggage check-in with either a customer service representative or a self service check-in machine. Qualified customers also have the benefit of an express entrance to the security checkpoint and have an updated screen monitor for flight schedules and delays, all while given the space of a comfortable lounge area.
“The facility is an example of the airline’s commitment to investing in products and services valued by its customers,” said American Airlines’ spokesperson Dori Alvarez.
In Jan. 2013, American Airlines announced a 12-year capacity purchase agreement with Republic Airlines to provide large regional jet flying as part of its plan to grow and enhance its regional fleet. The new aircraft deliveries mark an important step in the airline’s mission to diversify its regional fleet to better match customer demand.
Through the agreement, Republic Airlines will provide 47, 76-seat Embraer E-175 aircrafts. These new two-class large regional jets allow American to offer customers more choices by adding frequencies and providing more opportunities for customers to travel in the First Class cabin to key business markets. The E-175s are the first American Eagle aircraft to offer Main Cabin Extra.